Mark Atwood (fallenpegasus) wrote,
Mark Atwood
fallenpegasus

Two stories, while waiting in line at BECU

Today, while waiting in line for an ATM at my credit union, I got to witness two interesting customer service interactions.

The first customer was dealing with the aftermath of an all-to-common PayPal issue. Her account had been emptied via PayPal charges and/or chargebacks. The BECU agent said they see that sort of thing all the time. He had the information on hand to report a fraud to PayPal if her account had been compromised, or how to start fighting with PayPal to get her money back if PP themselves were grabbing her money. He also had a process in place to set up a "valve" account keep PayPal at arms length from one's money.

After she left, the next customer sat down. He was a trim white-haired guy, a prototypical small businessman. He was holding a big stack of envelopes branded with the blue Chase logo. The BECU agent asked him what he needed, his response was a blunt "I'm tired of these fuckers, what can you do for me?"

And then it came to be my turn at the ATM.

This entry was originally posted at http://fallenpegasus.dreamwidth.org/847356.html. Please comment there using OpenID.
Subscribe

  • Razors

    I'm getting ads for I think five different "all metal" "get the best shave of your life" "throw away the plastic" razor startups. They all seem to be…

  • Doing what needs to be done

    On May 1st, one of my co-residents found one of the feral rabbits that live in the area cuddled up against a corner of the house. It was seriously…

  • The CTO of Visa, after listening to me present

    Some years ago, I was asked to travel to the corporate meeting center to present at a presentation-fest to the CxO staff of Visa. Yes, the one with…

  • Post a new comment

    Error

    Comments allowed for friends only

    Anonymous comments are disabled in this journal

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

  • 1 comment