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Mark Atwood
Hotels and Internet
Every other part of a high end hotel, they work so hard to make everything a guest deals with be perfect.

But internet access, why is it always such poor quality?

If the hot water was like this, I would have to be pay a different daily bill to a the plumbing contractor, sign an agreement to not misuse the heat, it would take an hour to start flowing, it would be hammering the pipes, in inconsistant pressure and temperature, and it would be rusty and unsafe to drink.
3 comments or Leave a comment
awfief From: awfief Date: December 12th, 2008 05:48 pm (UTC) (Link)
Because people aren't complaining, and they just accept that it's $10 per 24 hours (which is a fucking ripoff!) to get teh intarwebs. Write a letter to corporate. (Once you write one letter, you can use it as a template for all the rest you'll write).
mangosteen From: mangosteen Date: December 13th, 2008 04:05 pm (UTC) (Link)
Economic explanation: It's the same reason they charge $5 for a bottle of water out of the minibar. They're a monopoly provider.

Business idea: Lease some space on appropriate rooftops, get some arrays of directional antennae, and fire your own 802.11 signal into a few prominent hotels with ridiculous access charges. Charge people even half the price and they'll come running.

Technical explanation: Also, they likely have some dinky Juniper SSG-5 fronting the whole thing, and its TCP session table is filling up and dropping sessions. If you flip over to an IPsec VPN, you may find that performance improves significantly.
fallenpegasus From: fallenpegasus Date: December 13th, 2008 08:30 pm (UTC) (Link)
I understand the reason why it is expensive, monopoloy provider, etc.

It's just that it's such low quality! They are the "monopoly" provider of all the other amenities in the hotel, but all of those are moderately to very high quality.
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