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Mark Atwood
idea for airlines, when a flight is cancelled
standing here waiting in line because aa2001 yyz ord just got cancelled because of mechanical problem.

When a flight cancels at the gate, put up a phone number so we the passengers can rebook in parallel thru the phone CSRs, instead standing in line wasting time, missing flights, blocking the corridor, bottlenecked on two overworked gate agents.
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From: technoshaman Date: November 21st, 2007 02:55 pm (UTC) (Link)
I found that's what I liked about booking through a really good professional travel agency.

I remember once, I walked into O'Scare with my boss, and the monitor didn't even give a time, it was *flashing* "SEE AGENT". I took one look at the Medallion line and scuttled downstairs to the phone bank. My agent answered on the second ring, and I said, "Mikey, I'm stuck in O'Hare. Get me outta here!" (typity typity) "You got a preference on carrier?" "American would be fine." (Being as they're in the same building with Doesn't Ever Leave the Airport, which was who was malf'ing. Irony of ironies that your bad flight is AA.) "Can you get there in ten minutes?" "I can try." "Go for it, you're in the computer." "Thanks! *click*"

I go charging out all the way to the end of the other concourse, slap my ticket on the counter, take my middle seat and get the hell home. Next morning I encounter the boss, distinctly rough around the edges. "So, what time did you get home?" About an hour late, no biggie. "You bastard. I didn't get home until midnight."

Travel agent. Worth their weight in gold-pressed latinum.
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From: technoshaman Date: November 21st, 2007 05:06 pm (UTC) (Link)
I don't know of one in the Pacific NorthWet (or the BA) off the top of my head. The one I used in Atlanta was Boehm Travel, but I suppose you'd probably want one in your own timezone... although if you got a really good one that had 24-hour coverage (and not out of Bangalore), in these days of e-tickets I don't suppose it would matter where they really were. Boehm only covered 8-8 EST (the guy I spoke with had a dedicated shift to cover the West Coasties until 5 their (our) time), but when they were on, they were solid on...

They're still out there, FWIW: http://www.boehmtvl.com/

Flip side of this is, if you're dedicated to a given airline, their frequent flyer card has their number on the back, and if you make elite status, they generally have a priority number where you can talk to a human when the hoi polloi are waiting in queue... of course, I haven't had medallion status in years, so this may have changed... something else would've been to simply sidle up to the gate and grab one of their frequent flyer app brochures, which doubtless has the res number on it somewhere....

But, yeah. There are many many ways to avoid standing in line. And this old ex-road warrior isn't above using them all. :)

(now, if only I had a HondaJet and the requisite license to fly it...)
docorion From: docorion Date: November 21st, 2007 05:08 pm (UTC) (Link)
Doesn't Ever Leave The Airport. You know I hadn't heard that one? Priceless. Thanks!
From: technoshaman Date: November 21st, 2007 05:18 pm (UTC) (Link)
Oh, there's a bunch of'em.
Dammit Everything Leaves Through Atlanta
Delivering Everyone's Luggage To Atlanta

US Despair
US Scare
Unfortunately, Still Allegheny

Untied Airlines



all's I can remember off the top...
docorion From: docorion Date: November 21st, 2007 05:22 pm (UTC) (Link)
Oh, I know a few. Such A Bad Experience, Never Again, for instance, was my favorite for years. I just hadn't heard that one.
inanna From: inanna Date: November 21st, 2007 05:34 pm (UTC) (Link)
Crashka Scarelines, the only way to Die :) Juneau has never had an airline fatality accident, but that was what we called them, anyway.
From: technoshaman Date: November 21st, 2007 05:44 pm (UTC) (Link)
Juneau airport has never had a fatality? I know there was an Alaska flight that went down off Long Beach with a failed elevator jackscrew a while back...

If Juneau Airport has never had a fatality, that's impressive. I'm at least somewhat familiar with the approaches in there, and if they've been flying *that* gauntlet and *never* lost anybody, I'm seriously impressed. (It may well be a case of, fsckit, I'm just not *going*, but that's OK. Frankly it takes more guts to disappoint the passengers and the boss than to try and fly in a situation one really ought not to be in...)
inanna From: inanna Date: November 21st, 2007 06:56 pm (UTC) (Link)
No... Juneau has never had an Airline Fatality, not any sort of airplane fatality - although i can't remember any of those off hand, either. i've seen numerous accidents, but can't remember any deaths in Juneau airport. They require commercial airline pilots have something like 10 years experience before flying in (or did when i used to hang out at the airport...my father was a flight instructor and bush pilot). And they are NOT loathe to shut down the airport... i remember getting re-routed frequently when flying in/out via commercial airlines.

awfief From: awfief Date: November 22nd, 2007 01:45 pm (UTC) (Link)
Isn't there a phone number on your ticket, electronic or regular paper?

Besides, companies are not used to thinking in terms of "oh crap, we gotta confuse customers now, let's try to make things easier for them." They're used to "oh crap, we gotta confuse customers now, let's try to make the impact on corporate as little as possible."

Did you suggest your idea to anyone, perhaps the 2 overworked gate agents who would likely have escalated the idea?
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