I want to see if they have *finally* credited me for the past 4 months of DSL, 4 months they charged me *after* I cancelled by DSL service and unplugged the modem.
They only answer billing question during regular office hours, (which is pretty damn stupid of them, given that they have completely centralized and offshored their telephone CSRs), and their website is slow, it doesnt recognize my login, and when I tell it to reset and email me my password, it hangs forever.
I am starting to doubt that I'm going to be able to port my number to my VoIP service by the end of the month, Verizon has been dragging their feet, kicking and screaming, on this issue, despite the fact they have been charging everyone sixty cents a month to implement it.
