Today, while waiting in line for an ATM at my credit union, I got to witness two interesting customer service interactions.

The first customer was dealing with the aftermath of an all-to-common PayPal issue. Her account had been emptied via PayPal charges and/or chargebacks. The BECU agent said they see that sort of thing all the time. He had the information on hand to report a fraud to PayPal if her account had been compromised, or how to start fighting with PayPal to get her money back if PP themselves were grabbing her money. He also had a process in place to set up a "valve" account keep PayPal at arms length from one's money.

After she left, the next customer sat down. He was a trim white-haired guy, a prototypical small businessman. He was holding a big stack of envelopes branded with the blue Chase logo. The BECU agent asked him what he needed, his response was a blunt "I'm tired of these fuckers, what can you do for me?"

And then it came to be my turn at the ATM.

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